Terms of Service

1. Introduction and Acceptance

Welcome to Wing Snob ("we," "us," "our," or "Company"). These Terms of Service ("Terms," "Agreement") govern your use of our website located at chick-wingsnobs.click, our mobile applications, and any related services provided by Wing Snob (collectively, the "Services"). These Terms constitute a legally binding agreement between you ("you," "your," or "User") and Wing Snob.

By accessing, browsing, or using our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Services under applicable laws
• Reside in an area where our delivery services are available

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company" refers to Wing Snob, a food service business operating in Austin, Texas
• "You," "Your," "User" refers to any individual or entity accessing or using our Services
• "Services" refers to all services provided by Wing Snob, including but not limited to food preparation, delivery, catering, online ordering, and related services
• "Content" refers to all information, data, text, images, videos, audio, and other materials available through our Services
• "Website" refers to chick-wingsnobs.click and any associated subdomains
• "Order" refers to any request for food or services made through our platform
• "Delivery Zone" refers to the geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes only. Specifically, you are permitted to:

• Browse our menu and service offerings
• Place orders for food and beverages
• Create and maintain a user account
• Access order history and account information
• Contact our customer service for support
• Participate in promotional activities and loyalty programs
• Provide feedback and reviews about our services

All use must comply with applicable local, state, national, and international laws and regulations. You must provide accurate, current, and complete information when using our Services.

3.2 Prohibited Use

You are strictly prohibited from using our Services for any of the following activities:

• Any illegal activities or activities that violate applicable laws or regulations
• Harmful, malicious, or fraudulent behavior that could damage our business or other users
• Attempting to gain unauthorized access to our systems, servers, or databases
• Violating or infringing upon intellectual property rights of Wing Snob or third parties
• Sending spam, unsolicited communications, or promotional materials
• Providing false, misleading, or inaccurate information
• Interfering with or disrupting our systems, servers, or networks
• Using automated tools, bots, or scripts to access our Services
• Attempting to reverse engineer, decompile, or disassemble our software
• Reselling or redistributing our services without authorization
• Creating multiple accounts to circumvent restrictions or policies
• Posting or sharing inappropriate, offensive, or harmful content

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing accurate and complete information, including:

• Full name and contact information
• Valid email address
• Delivery address within our service area
• Phone number for order coordination
• Payment information for order processing

4.2 Account Security

You are solely responsible for maintaining the security and confidentiality of your account credentials. You must:

• Choose a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any suspected unauthorized access
• Log out of your account when using shared devices
• Update your information promptly when changes occur

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we deem appropriate. You may also terminate your account at any time by contacting our customer service.

5. Food Service Terms and Conditions

5.1 Food Safety and Hygiene Standards

We maintain strict compliance with all applicable food safety regulations, including:

• Regular health department inspections and certifications
• Staff training on food safety protocols and hygiene practices
• Temperature control monitoring for all food items
• Proper storage and handling of ingredients and prepared foods
• Regular cleaning and sanitization of all equipment and surfaces
• Implementation of HACCP (Hazard Analysis Critical Control Points) principles

5.2 Allergen Information and Disclaimers

We take food allergies and dietary restrictions seriously. However, please note:

• Our kitchen handles common allergens including nuts, dairy, eggs, soy, wheat, and shellfish
• Cross-contamination may occur despite our best efforts to prevent it
• Menu items may contain ingredients not listed in descriptions
• Customers with severe allergies should inform us when ordering
• We cannot guarantee that any menu item is completely free from allergens
• Nutritional information is approximate and may vary based on preparation methods

5.3 Delivery Terms and Timing

Our delivery service operates under the following terms:

• Estimated delivery times are approximate and may vary based on order volume, weather, and traffic conditions
• Delivery is available only within our designated delivery zones
• Minimum order requirements may apply for delivery service
• Delivery fees are clearly displayed before order confirmation
• Temperature-sensitive items will be transported in appropriate containers
• Customers must be available to receive orders at the specified address
• We are not responsible for delays caused by incorrect addresses or unavailable recipients

5.4 Order Modification and Cancellation Policy

Order changes and cancellations are subject to the following conditions:

• Orders can be modified or cancelled within 5 minutes of placement
• Once food preparation begins, orders cannot be modified or cancelled
• Cancellation requests must be made through our website or by calling our restaurant
• Refunds for cancelled orders will be processed according to our refund policy
• Special dietary requests should be made at the time of ordering

5.5 Food Quality Guarantee

We are committed to delivering high-quality food and service:

• All food is prepared fresh using quality ingredients
• We maintain strict quality control standards throughout preparation
• Food is packaged securely to maintain temperature and prevent contamination
• If you are unsatisfied with your order, please contact us within 30 minutes of delivery
• We will work to resolve quality issues through replacement or refund
• Photo evidence may be requested for quality-related complaints

6. Products and Services

6.1 Product Descriptions and Accuracy

We strive to provide accurate descriptions of our food items, including ingredients, preparation methods, and dietary information. However:

• Descriptions are for informational purposes and may not capture every ingredient or preparation detail
• Portion sizes may vary slightly from descriptions
• Seasonal availability may affect certain menu items
• We reserve the right to modify menu items and descriptions without notice
• Images are for illustrative purposes and actual items may vary in appearance

6.2 Pricing and Availability

All prices are subject to change without notice and are displayed in US dollars, including applicable taxes and fees:

• Prices may vary based on location, time of day, and promotional offers
• Menu items are subject to availability and may be temporarily unavailable
• We reserve the right to limit quantities on certain items
• Promotional pricing and discounts cannot be combined unless explicitly stated
• Group orders and catering may have different pricing structures

6.3 Order Acceptance and Processing

Order placement does not guarantee acceptance:

• We reserve the right to refuse or cancel orders for any reason
• Orders are confirmed only after payment processing and kitchen acceptance
• Invalid payment methods will result in order cancellation
• Orders to locations outside our delivery zone will be cancelled
• Suspicious or fraudulent orders may be cancelled and reported

6.4 Payment Terms

Payment is required at the time of ordering:

• We accept major credit cards, debit cards, and approved digital payment methods
• Payment information must be valid and current
• Your payment method may be charged immediately upon order confirmation
• Tips for delivery drivers can be added to your payment
• Corporate accounts may be established for frequent catering orders

7. Intellectual Property

7.1 Our Ownership Rights

Wing Snob owns or has licensed rights to all intellectual property related to our Services, including:

• Trademarks, service marks, and trade names including "Wing Snob"
• Website design, layout, graphics, and user interface elements
• Proprietary recipes, menu items, and food preparation techniques
• Marketing materials, photography, and promotional content
• Software, applications, and technical systems
• Business processes and operational methodologies

7.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for personal, non-commercial purposes
• View and download content solely for ordering food and services
• Share our content on social media for promotional purposes with proper attribution

This license does not permit you to:

• Modify, adapt, or create derivative works from our content
• Use our trademarks or branding without written permission
• Republish or redistribute our content for commercial purposes
• Reverse engineer our recipes or preparation methods

7.3 Copyright Infringement Reporting

If you believe your copyrighted work has been infringed upon, please contact us at [email protected] with:

• Description of the copyrighted work you claim has been infringed
• Location of the allegedly infringing material on our website
• Your contact information and electronic signature
• Statement of good faith belief that use is not authorized
• Statement of accuracy under penalty of perjury

8. User Content and Reviews

8.1 User-Generated Content

You may submit reviews, comments, photos, and other content related to our services. By submitting content, you:

• Grant us a worldwide, royalty-free license to use, modify, and display your content
• Represent that you own or have rights to the submitted content
• Agree that your content may be used for marketing and promotional purposes
• Waive any moral rights or attribution requirements

8.2 Content Standards

All user content must comply with our community standards:

• Be truthful, accurate, and based on genuine experience
• Not contain offensive, discriminatory, or inappropriate language
• Respect intellectual property rights of others
• Not include spam, promotional content, or commercial solicitation
• Protect the privacy of others by not sharing personal information

8.3 Content Moderation

We reserve the right to:

• Review and moderate all user-submitted content
• Remove content that violates our standards or these Terms
• Suspend or ban users who repeatedly violate content policies
• Use automated systems to detect inappropriate content

9. Disclaimers and Warranties

9.1 Service Availability

We do not warrant that our Services will be:

• Available at all times without interruption
• Free from errors, bugs, or technical issues
• Compatible with all devices and operating systems
• Immune from security vulnerabilities or data breaches
• Able to meet all user expectations or requirements

9.2 Third-Party Content

Our Services may include links to third-party websites or integrate with third-party services. We disclaim responsibility for:

• Content, accuracy, or reliability of third-party sites
• Privacy practices of external service providers
• Availability or functionality of linked websites
• Products or services offered by third parties

9.3 Professional Advice Disclaimer

Information provided through our Services is not intended as:

• Medical or nutritional advice
• Dietary recommendations for specific health conditions
• Substitute for professional consultation
• Guarantee of health benefits or outcomes

10. Limitation of Liability

10.1 Damage Limitations

To the maximum extent permitted by law, Wing Snob shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage not directly caused by our negligence
• Damages resulting from third-party actions or services
• Losses exceeding the amount paid for the specific order or service

10.2 Maximum Liability Cap

Our total liability for any claims arising from or related to these Terms or our Services shall not exceed the greater of:

• The amount you paid for the specific order or service that gave rise to the claim
• One hundred dollars ($100)

10.3 Time Limitations

Any claims against Wing Snob must be filed within one (1) year of the date the claim arose, or such claim will be permanently barred.

11. Indemnification

You agree to defend, indemnify, and hold harmless Wing Snob, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of our Services or violation of these Terms
• Your violation of any applicable laws or regulations
• Content you submit or share through our Services
• Your infringement of any third-party rights
• Any fraudulent or unauthorized use of your account

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately and without notice for:

• Violation of these Terms or our policies
• Fraudulent, abusive, or illegal activity
• Providing false or misleading information
• Attempting to circumvent security measures
• Any other reason we deem appropriate

12.2 Termination by User

You may terminate your account and stop using our Services at any time by:

• Contacting our customer service team
• Following account deletion procedures in your user profile
• Ceasing all use of our Services

12.3 Effect of Termination

Upon termination:

• Your right to use our Services immediately ends
• Outstanding orders may be completed or refunded at our discretion
• Certain provisions of these Terms will survive termination
• We may retain some information as required by law or legitimate business purposes

13. Governing Law and Dispute Resolution

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of Texas and the United States, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal actions or proceedings arising under these Terms shall be brought exclusively in the federal or state courts located in Austin, Texas. You consent to the jurisdiction of such courts and waive any objections to venue.

13.3 Dispute Resolution Process

Before initiating legal proceedings, we encourage resolution through:

• Direct communication with our customer service team
• Good faith negotiation between the parties
• Mediation through a mutually agreed mediator

13.4 Class Action Waiver

You agree that any disputes will be resolved individually and you waive your right to participate in class action lawsuits or class-wide arbitration against Wing Snob.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes:

• We will post the updated Terms on our website
• We will update the "Last Updated" date at the top of this document
• We may notify users via email or through our website
• Changes become effective immediately upon posting
• Your continued use constitutes acceptance of the modified Terms

We recommend reviewing these Terms periodically to stay informed of any updates. If you do not agree with modified Terms, you must discontinue using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the complete agreement between you and Wing Snob regarding the use of our Services and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing and signed by an authorized representative of Wing Snob.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms at any time without notice, including in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, labor disputes, or other unforeseeable circumstances.

15.6 Headings

The headings in these Terms are for convenience only and do not limit or affect the provisions themselves.

16. Contact Information

If you have questions about these Terms of Service or need to contact us regarding any matter covered in this agreement, please reach out to us:

We strive to respond to all inquiries within 48 hours during business days. For urgent matters related to food safety or order issues, please call our phone number directly for immediate assistance.

For legal notices and formal communications, please send correspondence to our physical address with "Legal Department - Terms of Service" noted on the envelope.